Refund policy

Neo Cocoa, LLC is not responsible for packages stolen or damaged after they are delivered to the address specified by the customer. We suggest shipping your chocolates to a business location if possible to ensure your package arrives safely and out of the elements. Neo Cocoa, LLC will not refund purchases if the product is damaged or melted after the first delivery attempt or if it is returned to us.

We will make every effort to ensure that your order arrives in perfect condition.

For questions on shipping or inquiries about a shipment please use our contact form.